Phone calls can be a nuisance for growing businesses, whether they are from existing customers or new prospects. The ringing of the phone often means that important business tasks are put on hold and customer service opportunities are missed. A call answering service allows you to engage with clients, answer questions and provide product support in a professional manner without the cost of a full-time receptionist.
Most call answering services provide virtual receptionists who will take your callers’ details and messages in real time and share them with you, either via email, SMS or an app. The information they gather will include the caller’s name, contact number and reason for calling. Depending on the provider, they may also schedule appointments, book appointments or dispatch orders online for you, which can take a load off your team’s shoulders.
A call answering service can be a fantastic option for any small or medium-sized business. By reducing interruptions and letting your team focus on the most important work of the day, you can increase productivity and build a great impression with clients. Plus, with a flexible answering service package you can scale your business around seasonal trading times, staff holidays and public holiday closures.
Choosing the right call answering service for you and your business will depend on how much you value the personal touch. A good answering service will feel like your very own team and have an intimate knowledge of your company’s call scripts, greetings and repeat callers. call answering service