Tenants need to feel like they can reach you when they have a question or issue, and that requires excellent communication. Active listening skills, such as repeating or rephrasing what someone else has said, taking notes if necessary and expressing empathy are key. You should also be clear about the policies and rules your properties abide by and communicate changes in advance of their implementation.
One of the most important things you can do as a property manager is to be sure your tenants have a way to communicate with you about maintenance issues. This will help you get the problem solved in a timely manner, which helps keep both your tenants and your property happy. Make sure to respond to tenant requests in a timely fashion, and provide a clear description of what you can do to fix the problem.
Purchasing a rental property and getting it in good repair can take time, but if you’re smart about the process it doesn’t have to be difficult. If you follow the advice in this guide and keep a close eye on local market trends, you’ll be able to buy properties at great prices and find renters who are ready to pay top dollar.
The best way to protect yourself as a landlord is to screen all potential renters with a tenant credit report, rental criminal background check and eviction history through TransUnion SmartMove. This will help you avoid the costly mistakes of renting to individuals with past rental problems, such as late payments or property damage. how to manage property